Case Fees

a. Fees for Mediation: free-of-charge

b. Fees for Adjudication for all third party claims:
(i) the consumer pays $250 per claim and the Financial Institution pays $500 per claim

(ii) If the Adjudicator finds in favour of the consumer and awards an amount equivalent to 50% or more of the claim, then the consumer would be refunded $200 per claim. This effectively means the consumer only pays $50 per claim at the Adjudication stage.

(iii) If the Adjudicator dismisses the claim or awards the consumer less than 50% of the claim, the Financial Institution would be refunded $200 per claim.