File a Complaint Now

Please file your complaint by mail or in person at our office at

By Mail and in Person:
36 Robinson Road
City House
Singapore 068877

Fax: (65) 6327 1089

Our Opening Hours are:  
Mondays, Wednesdays, Fridays 9.00 a.m to 6.00 p.m
Tuesdays, Thursdays 9.00 a.m to 7.30 p.m
(prior appointment required after 6.00 p.m)

*Please do not submit the originals of your documents to FIDReC. You should only provide FIDReC with photocopies of the documents supporting your complaint. FIDReC will not be responsible for the loss of any original documents if you provide such original documents to FIDReC.

Online Dispute Resolution Form(DRF)

The use of FIDReC's Dispute Resolution Services is subject to the Terms of Use and Obligation of Confidentiality (which can be accessed at the following link:

Dispute Resolution Form (For claims against Non-General Insurers Only)

Dispute Resolution Form (For claims against General Insurers Only)