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Please click on the arrow sign (>) to read the FAQ.

For a list of common terms and financial products when you file a complaint at FIDReC, please visit the Glossary.

For case studies, articles, videos, and other helpful materials, please visit the Resources section.

 

1) What is the role of FIDReC?

 
 
 
 
 
 
 
 

2) What types of claims does FIDReC handle?

 
 
 
 
 
 
 
 
 

3) Which financial institutions are subscribed to FIDReC?

 
 
 
 
 
 
 
 
 

4) Is FIDReC a government agency?

 
 
 
 
 
 
 
 

5) Does FIDReC appoint lawyers to represent consumers in their disputes or assist in enforcing their claims against the financial institutions?

 
 
 
 
 
 
 
 

6) Does FIDReC provide legal, financial or other professional advice?

 
 
 
 
 
 
 
 

7) What is Early Resolution?

 
 
 
 
 
 
 
 

8) What is mediation at FIDReC like?

 
 
 
 
 
 
 
 

9) What is adjudication at FIDReC like?

 
 
 
 
 
 
 
 

10) How much can I claim?

 
 
 
 
 
 
 
 

11) How do I file a complaint?

 
 
 
 
 
 
 
 
 
 
 
 

14) How much will filing a complaint cost?

 
 
 
 
 
 
 
 
 
 

16) I  have forgotten my username or have not set up the account. What should I do?

 
 
 
 
 
 

17) I have forgotten my password. What should I do?

 
 
 
 

Please select “Forgot Password” on the login page to reset your password.

If you continue to face issues, please contact us by submitting an enquiry or calling our hotline at 6327 8878.​​​​​​

 
 
 
 
 
 
 

18) What if I am not happy with the Adjudicator's ruling?​​​​​

 
 
 
 
 
 

19) How long will it take for FIDReC to resolve my dispute?

 
 
 
 
 
 

20) I have some feedback for FIDReC on its services. How can I convey my feedback to FIDReC?