Welcome to FIDReC

We are an independent and impartial alternative dispute resolution institution. We encourage and assist in the resolution of disputes between consumers and financial institutions through mediation and adjudication.

Have a dispute with your financial institution?

We can help. Filing a dispute is free of charge.

What is FIDReC
and how can we help you
How to file a complaint at FIDReC

FIDReC's Jurisdiction

FIDReC can mediate all eligible disputes between consumers and financial institutions, but there is a limit of S$150,000 per claim for adjudication of disputes.

There may be certain types of claims that FIDReC cannot handle under its Terms Of Reference. Find out more.

FIDReC's Process

Our process starts with consumers filing a complaint against financial institutions subscribed to FIDReC. If the complaint is within FIDReC's jurisdiction, the claim proceeds to mediation. If there is no settlement at mediation, the consumer can choose to bring the claim to the final stage of FIDReC's process - adjudication.

Click here to learn more about our dispute resolution process.


Financial Institutions

We are able to help you resolve your dispute with a wide range of financial institutions. To find out which financial institutions are subscribed to us, please click on one of the categories below.

Are you from a Financial Institution?

Case Studies

Case Study #1

The Shopper at a Roadshow

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Case Study #2

The Holiday-maker who lost his Credit Card

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Case Study #3

The Phishing Scam

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Case Study #4

When Travel Plans Go Awry

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What people say about FIDReC


Resources & Publications