Job Responsibilities

The Case Manager will handle and mediate financial disputes, dealing directly with consumers and financial institutions on their disputes over the telephone, email or through face to face interviews and during mediation conferences. He or she will seek to facilitate a solution acceptable to both parties through mediation (cases that are not settled may be referred to FIDReC's Adjudicators).

Job Requirements
  • The Case Manager must possess a good degree from a recognised tertiary institution and possess the maturity, aptitude, skills, and experience for mediation and dealing with disputants.
  • Relevant working experience in general mediation and/or mediation specialising in financial disputes will be an advantage.
  • Suitable candidates who demonstrate the required competence and commitment may be promoted to supervisory positions.


Salaries will be commensurate with the candidates' experience and qualification and are negotiable. Candidates are to state their expected salary in their resumes.
Candidates should submit their resume via email or post, stating their current and expected salary, to :-

The Human Resource Manager
Financial Industry Disputes Resolution Centre Ltd
36 Robinson Road
City House
Singapore 068877