The Financial Industry Disputes Resolution Centre or FIDReC is an independent and impartial Alternative Dispute Resolution institution. It is the premier centre specialising in the resolution of financial disputes between consumers and financial institutions. As part of our strategic growth, we are actively seeking qualified candidates to join us in the role of IT Business Analyst.
Job Responsibilities
  • Provide both technical and functional support to end users.
  • Conduct training sessions for users on IT systems.
  • Collate business requirements, contributing to IT enhancements and Gen AI projects.
  • Perform User Acceptance Testing (UAT) and deployment verifications, as well as on-going system monitoring. 
  • Opportunities for advanced learning and exploration of new technology and solutions, encompassing system, network, security, voice, backup, disaster recovery to improve solution design and delivery.
  • Prepare timely statistical reports for Senior Management and stakeholders.
  • Establish a data-centric environment using statistical insights to optimise decision-making and operational efficiency.
  • Undertake other ad hoc duties as assigned.
Job Requirements
  • Possess a good diploma/degree in IT-related fields from a recognised tertiary institution.
  • 5-days work week in CBD area, fully on-site.
  • Competent in using Microsoft productivity tools.
  • Proficiency in Microsoft Excel.
  • Some understanding of Power BI and Power Automate and the ability to write some automation scripts is an added advantage.
  • Basic understanding of IT Security.
  • Familiarity with DevOps and Microsoft Dynamics 365 and Azure will be beneficial; training will be provided for candidates without prior experience.
  • Relevant experience in similar roles will be preferred.


Salaries will be commensurate with the candidates' experience and qualification and are negotiable. Candidates are to state their expected salary in their resumes.
Candidates should submit their resume via email stating their expected salary, to:

The Human Resource Manager
Financial Industry Disputes Resolution Centre Ltd
36 Robinson Road
City House
Singapore 068877

At FIDReC, we are committed to fostering a diverse and inclusive workplace. We adhere to the fair employment policies and guidelines set by the Singapore’s Ministry of Manpower and TAFEP, promoting equal opportunities and a respectful work environment. We encourage individuals from all backgrounds to apply and contribute to our dynamic team.