FI Primary Contacts can now download complaints data on the Dashboard page of the FIDReC FI portal. This feature allows FIs to extract data at their convenience for internal tracking and reporting purposes.
Please note that the new feature is only available to FI Primary Contacts and the data:
(1) covers claims closed in the past three (3) full calendar years and the current year, based on the closed date.
(2) includes only cases accepted by FIDReC for handling and exclude cases that are closed at Early Resolution, not valid and outside of FIDReC’s jurisdiction.
Please download the PDF below for the user manual.