Our office will be closed on Thursday, 12 February 2026, 12pm to 3pm for a company event.
During the closure, you may continue to access our website. For matters related to claims or disputes, our officers will attend to them when the office reopens.
Thank you for your understanding.
The FIDReC Team
Welcome to FIDReC
We are an independent and impartial alternative dispute resolution institution.
We encourage and assist in the resolution of disputes between consumers and
financial institutions through mediation and adjudication.
Have a dispute with your financial institution?
We can help. Filing a dispute is free of charge.
What is FIDReC and how can we help you
What is FIDReC and how can we help you
How to file a complaint at FIDReC
How to file a complaint at FIDReC
FIDReC's Jurisdiction
FIDReC can mediate all eligible disputes between consumers and financial institutions, but there is a limit of S$150,000 per claim for adjudication of disputes.
There may be certain types of claims that FIDReC cannot handle under its Terms Of Reference. Find out more.
FIDReC's Process
Our process starts with consumers filing a complaint against financial institutions subscribed to FIDReC. If the complaint is within FIDReC's jurisdiction, the claim proceeds to mediation. If there is no settlement at mediation, the consumer can choose to bring the claim to the final stage of FIDReC's process - adjudication.
Click here to learn more about our dispute resolution process.
Financial Institutions
We are able to help you resolve your dispute with a wide range of financial institutions. To find out which financial institutions are subscribed to us, please click on one of the categories below.
