Case Study #1 The Shopper at a roadshow who said she did not realise she bought an insurance policy

Case Study #2 The Holiday-maker who lost his Credit Card

Case Study #3 The Phishing Scam that led to unauthorised Credit Card transactions

Case Study #4 When Travel Plans Go Awry

Case Study #5 An Investment Scam

Case Study #6 A Health Insurance Claim

Case Study #7 Allegation of mis-selling at a bank branch

Case Study #8 A vulnerable customer who mistakenly purchased an insurance policy