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Case Studies
Case Study #1 The shopper at a roadshow who did not realise she bought an insurance policy
Case Study #2 The holiday-maker who lost his credit card
Case Study #3 The phishing scam that led to unauthorised credit card transactions
Case Study #4 When travel plans go awry
Case Study #5 An investment scam
Case Study #6 A health insurance claim
Case Study #7 Allegation of mis-selling at a bank branch
Case Study #8 A vulnerable customer who mistakenly purchased an insurance policy
Case Study #9 Discovering an old fixed deposit slip
Case Study #10 A margin call on a trading account
Case Study #11 Loan interest rate increase leading to dispute
Case Study #12 A banking impersonation scam
Case Study #13 Closing of bank account by bank leading to dispute
Case Study #14 Forgetting to pay insurance premiums
Case Study #15 A dispute about reasonable and customary hospitalisation and surgical charges
Case Study #16 A motor accident late at night
Case Study #17 When the coronavirus disrupts your travel plans
Case Study #18 When a good offer turned out to be a scam
Case Study #19 A vulnerable customer who was misled into thinking that a unit trust product was like a fixed deposit
Case Study #20 Taking a bank loan to fund insurance policy premiums
Case Study #21 Dispute over blocking of credit card
Case Study #22 Exclusion clause leading to claim rejection
Case Study #23 When insurance policy terms change
Case Study #24 Policy limit insufficient to cover loss
Case Study #25 When the drivers involved have different accounts of how an accident took place
Case Study #26 Government official impersonation scam
Case Study #27 Discounted travel package turned out to be a malware scam
Case Study #28 A purchase of structured notes gone wrong
Case Study #29 Interest charges on margin trading account
Case Study #30 Dealing with poor endowment returns
Case Study #31 Navigating critical illness policies
Case Study #32 Entering the wrong date for travel insurance
Case Study #33 Use of re-conditioned parts in repairs
