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Case Studies
Case Study #1 The shopper at a roadshow who did not realise she bought an insurance policy
Case Study #2 The holiday-maker who lost his credit card
Case Study #3 The phishing scam that led to unauthorised credit card transactions
Case Study #4 When travel plans go awry
Case Study #5 An investment scam
Case Study #6 A health insurance claim
Case Study #7 Allegation of mis-selling at a bank branch
Case Study #8 A vulnerable customer who mistakenly purchased an insurance policy
Case Study #9 Discovering an old fixed deposit slip
Case Study #10 A margin call on a trading account
Case Study #11 Loan interest rate increase leading to dispute
Case Study #12 A banking impersonation scam
Case Study #13 Closing of bank account by bank leading to dispute
Case Study #14 Forgetting to pay insurance premiums
Case Study #15 A dispute about reasonable and customary hospitalisation and surgical charges
Case Study #16 A motor accident late at night
Case Study #17 When the coronavirus disrupts your travel plans