Case Study #1 The shopper at a roadshow who did not realise she bought an insurance policy

Case Study #2 The holiday-maker who lost his credit card

Case Study #3 The phishing scam that led to unauthorised credit card transactions

Case Study #4 When travel plans go awry

Case Study #5 An investment scam

Case Study #6 A health insurance claim

Case Study #7 Allegation of mis-selling at a bank branch

Case Study #8 A vulnerable customer who mistakenly purchased an insurance policy

Case Study #9 Discovering an old fixed deposit slip